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1. Use Table 3-6 on page 93 of Human Competence: Engineering Worthy Performance, to identify the root cause or causes of a performance problem you or your work unit is encountering right now.

2. Write a post of approximately 200 words, identifying the performance problem and its root causes.

3. Identify one or more causes of this poor performance (lack of information, lack of necessary tools, et cetera).

4. Describe the symptoms of the performance problem. Identify any performance gaps between levels of desired performance and present performance.

5. Discuss what you learned from using the BEM to understand the root causes of poor performance in this situation.


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