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This assignment is intended to help you learn to do the following:

Describe the trade-off curves for cost-of-waiting time and cost of service.
Define the three parts of a queuing system: the calling population, the queue itself, and the service facility.
Describe the basic queuing system configurations.
Identify the assumptions of common models.
Analyze a variety of operating characteristics of waiting lines.
Action Items

Review Chapter 12 in Render et al. (2018)
Read Team 5s solutions to the homework assignments.
Write an individual response to the following items:
Problems 12.11, 12.15, 12.19, 12.23
New England Foundry case study 1


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