A. Use the information in chapter 7 to answer the following questions in 250 words or more:
1. Communication author Dana Bristol-Smith likens delivering bad news to removing a Band-Aidyou can do it slowly or quickly. She thinks that quickly is better, particularly when companies must give bad news to employees. Do you agree or disagree?
2. Respected industry analyst Gartner Research issued a report naming social networking as one of the top ten disruptive (innovative, game-changing) influences shaping information technology today. Should organizations fear Web sites where consumers post negative messages about products and services? What actions can companies take in response to this disruptive influence?
3. Why is the passive voice acceptable, even desirable, in bad news messages when its considered poor, impersonal writing in most other situations?
4. Why might it be a bad idea to be blunt and terse toward students and other people on a budget when denying them credit?
5. Ethical Issue: Radio Shack infamously fired 400 of its
employees by e-mail a few years ago. More recently, the CEO of electric-car manufacturer Tesla, Elon Musk, used his blog to announce layoffs. Why do most business communicators and management experts frown upon such behavior?
B. Read chapter 7 and watch the following video on negative messages: https://youtu.be/wtl5UrrgU8c
Use the “four part formula” to deliver any difficult message in your own words.
Textbook: http://dl.booktolearn.com/ebooks2/management/9781111821227_essentials_of_business_communication_f6f7.pdf
