write a literature review following these objectives :
The aim of this research is to study sustainability in the business jet industry and determine if it has an impact on customer experience. This study analyses the many challenges that the industry faces in terms of sustainability and the different substitutes that can replace kerosene, as well as it evaluates its the impact on customer experience
1. Define sustainability and identify its impact on environmental performances in the Aviation industry.
2. Analyze what business jet companies and aircraft manufacturers can achieve to be more sustainable.
3. Assess the value of customer experience in the business jet industry and debate if the customer experience is impacted by sustainability.
